RESPONDER 4 Series Softpack Versatile First Aid Kit 18.5 x 12 x 26.5cm

Thank you for choosing Capital Supply Group! We aim to be as transparent as possible with our shipping policy as we understand the importance of receiving your order in a timely and efficient manner.

Please take your time to review our policy below to get a better understanding of our Shipping & Delivery Policy.

Shipping for our items will be calculated and displayed during the checkout process.

Shipping Coverage

Currently we only ship to addresses within Australia using major courier services such as AusPost, StarTrack, DHL, Team Global Express, Couriers Please etc.

Order Processing Time

• Orders will be processed within 0-3 business days from the date of purchase.

• There may be delays on processing orders during busy periods and public holidays.

Shipping Costs

Due to our online only business model, our products will dispatch directly to you from the manufacturer or supplier. This allows us to ensure top quality products, fast and efficient delivery and provide our customers with the best possible product prices.

Please note that as a result of this there may be additional shipping charges and products may arrive in separate shipments, this will be clearly communicated and apparent to you as a customer during the checkout process.

Standard Shipping

Standard shipping will start at $9.95 and may increase depending on the product and or delivery address provided.

Express Shipping

For products that qualify, Express Shipping will start at $21.95. 

Some of our products may qualify for Express Shipping, this is subject to multiple factors such as the type of product, value of product and location of dispatching warehouse.

Delivery Time Frames

It depends on where you are in Australia.

Deliveries can take anywhere from 2-8 days with Standard Shipping and 1-4 days with Express Shipping. For regional addresses throughout Australia these time frames may vary.

Delivery details will be provided in your confirmation email.

Please note, shipping time frames are indicative only. Capital Supply Group cannot bear responsibility for circumstances beyond its control such as delays caused by courier services, payment approval and other such matters.

Tracking Your Order

Tracking details will be provided to you via email once your order has been dispatched.

There are multiple ways that you can track your order.

• You can track your order directly through the couriers website.

• You can utilise our Chat function in the bottom corner of your screen and select "Track my order".

• If you have any questions regarding your order or tracking, please feel free to Contact Us or utilise our chat function in the bottom corner of your screen.

Order Modifications

If an incorrect delivery address has been entered or any other errors with your order, please contact our team immediately at sales.au@capitalsupplygroup.com.au.

Contact Information

Capital Supply Group

Email: sales.au@capitalsupplygroup.com.au

Contact Form: Contact Us

ABN: 83 680 607 952

PO Box 23251, Docklands Victoria 8012, Australia

Operating Hours:

Monday to Friday (0900 - 1700) AEDT

Returns & Exchange 

• All returns and exchanges must first be authorised by Capital Supply Group and are subject to certain conditions.

• In all circumstances Proof of Purchase must be provided in the form of your original receipt, online tax invoice or other adequate proof of purchase.

• Returned products may incur additional freight charges and or other associated fees, this will be clearly outlined throughout the return process.

• The items must not be used or damaged in any way including that they are in their original packaging including manuals, pamphlets and all accessories; and/or they are unopened, unused and in their original saleable condition. Unless they are faulty or under warranty.

Refunds

Refunds will be processed in the form of the original payment method and of the original amount as outlined in the proof of purchase. 

Refund Terms

• Under Australian Consumer Law there are consumer guarantees that apply automatically. If a purchased product has a major problem, you are entitled to a refund, replacement or compensation for any drop in value. You are entitled to choose one of these options as a remedy. In the event of a minor problem, we may choose to have the item repaired, replaced or provide a refund.

Considerations

• Capital Supply Group and or the manufacturer or supplier of the product will make certain considerations when determining the appropriate remedy. These considerations include but are not limited to the nature of the product, the intended use of the product, the extent of the problem, the nature and circumstances of how the issue/problem manifested.

Refund for a change of mind 

• Capital Supply Group does not currently offer a refund or replacement simply for a change of mind about a product. Under the Australian Consumer Law, the customer being you is only entitled to a refund or replacement for a major problem with a product which is automatically covered by consumer guarantees. Capital Supply Group is committed to operating in accordance with Australian Consumer Law.

Get in contact with us and one of our customer support representatives will get back to you within 1-2 business days.

Before contacting us please first refer to our Frequently Asked Questions page as you may be able to quickly find an answer to your question.

You can also utilise our Chat function in the bottom corner of your screen for things such as tracking your order.

Contact Information

Capital Supply Group

Email: sales.au@capitalsupplygroup.com.au

Contact Form: Contact Us

ABN: 83 680 607 952

PO Box 23251, Docklands Victoria 8012, Australia

Operating Hours:

Monday to Friday (0900 - 1700) AEDT