FAQ
Shipping & Delivery
No, we currently only ship to addresses within Australia.
Order Processing Time:
- Orders will be processed within 0-3 business days from the date of purchase.
- There may be delays on processing orders during busy periods and public holidays.
Delivery Time Frames
It depends on where you are in Australia.
Deliveries can take anywhere from 2-8 days with Standard Shipping and 1-4 days with Express Shipping.
Delivery details will be provided in your confirmation email.
For further information please refer to our Shipping & Delivery Policy.
Please note, shipping time frames are indicative only. Capital Supply Group cannot bear responsibility for circumstances beyond its control such as delays caused by courier services, payment approval and other such matters.
Tracking details will be provided to you via email once your order has been dispatched.
There are multiple ways that you can track your order.
- You can track your order directly through the couriers website.
- You can utilise our Chat function in the bottom corner of your screen and select "Track my order".
- If you have any questions regarding your order or tracking, please feel free to Contact Us or utilise our chat function in the bottom corner of your screen.
Shipping Costs
Due to our online only business model, our products will dispatch directly to you from the manufacturer or supplier. This allows us to ensure top quality products, fast and efficient delivery and provide our customers with the best possible product prices.
Please note that as a result of this there may be additional shipping charges and products may arrive in separate shipments, this will be clearly communicated and apparent to you as a customer during the checkout process.
Standard Shipping
Standard shipping will start at $9.95 and may increase depending on the product and or delivery address provided.
Express Shipping
For products that qualify, Express Shipping will start at $21.95.
Some of our products may qualify for Express Shipping, this is subject to multiple factors such as the type of product, value of product and location of dispatching warehouse.
Product
We always aim to ensure that our customers are satisfied with our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.
Please refer to our Refund & Returns Policy for further information.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any questions ?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. You can also utilise our Chat function in the bottom corner of your screen. Or visit our Contact Us page.